Conflict Resolution - training courses in Darwin

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Course Length:	1 day
Course Times:	8.30am to 4.30pm
Cost:	$395 + GST

Course Overview

The management of conflict in the workplace is probably one of the biggest challenges that we face in today's working environment. Therefore, we need to understand that conflict is a normal part of life, it is beneficial and it is inevitable. It is how we actually manage it that is the difficult part. Conflict on its own is a good and healthy thing encouraging and stimulating new ways of looking at issues. Handled effectively there are many benefits from conflict.

Target Audience

From managers through to employees striving for better workplace resolutions to conflict brings better business results. This workshop aims at equipping participants with effective strategies and tactics that are real and practical, to use in the workplace. It will assist in clearly identifying conflict, arm you with the ability to recognise the early warning signs and identify the best strategy or tactic in dealing with it.

Key Topics

Understand how conflict arises in the workplace
Identify and differentiate between good and bad conflict
Recognise the correct strategy for the right situation
Understand the role of effective communication in conflict management
Equip participants with the necessary tools to be assertive in the workplace